Welcome to CustomizedBridalChura (www.customizedbridalchura.com). Your privacy is extremely important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the terms outlined in this policy.

1. Information We Collect

When you interact with our website, we may collect the following information:

  • Personal Information: Name, phone number, email address, shipping and billing address
  • Payment Information: Debit/credit card details, UPI, or EMI-related information (processed securely via payment gateways)
  • Order Details: Products purchased, customization preferences, and transaction history
  • Technical Data: IP address, browser type, device information, and cookies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide order updates and customer support
  • Improve our website and services
  • Send promotional offers (only if you opt-in)
  • Prevent fraudulent transactions and ensure security

3. EMI & Payment Data Security

For Card EMI and other payment methods:

  • All transactions are processed in Indian Rupees (INR)
  • EMI approvals, interest rates, and charges are controlled by your bank
  • We do not store your card details on our servers
  • Secure payment gateways and SSL encryption are used to protect your data

4. Sharing of Information

We respect your privacy and do not sell or rent your personal data.

Your information may only be shared with:

  • Trusted payment gateways and banking partners
  • Logistics and courier partners for delivery
  • Legal authorities if required by law

5. Eligibility

To use EMI services:

  • You must be 18 years or older
  • You must have a valid Indian-issued card with EMI facility
  • You may be asked to provide KYC documents (PAN, Aadhaar, etc.) for verification

International customers can shop but may be required to submit valid identity and address proof.

6. Data Protection & Security

We implement industry-standard measures to protect your data:

  • SSL-secured website
  • Secure payment processing systems
  • Restricted access to sensitive data

Users are strictly prohibited from:

  • Attempting unauthorized access
  • Providing false information
  • Misusing website security systems

Any violation may lead to legal action.

7. Cookies Policy

Our website uses cookies to:

  • Enhance user experience
  • Track website performance
  • Personalize content and offers

You can disable cookies through your browser settings if preferred.

8. Order Accuracy & Responsibility

Customers are responsible for:

  • Providing accurate billing and shipping details
  • Reviewing product customization details before placing orders

We are not responsible for delivery issues caused by incorrect information. Additional charges may apply in such cases.

9. Delivery & Communication

After placing an order, you will receive:

  • Order confirmation via email
  • Estimated delivery timeline
  • Shipping updates

Delays due to unforeseen circumstances (courier delays, holidays, natural events) are beyond our control.

10. Your Rights

You have the right to:

  • Access or update your personal information
  • Request deletion of your data (subject to legal obligations)
  • Opt out of promotional communications

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with updated effective dates.

12. Contact Us

For any questions related to privacy, payments, or orders:

CustomizedBridalChura
📧 Email: omsonsbridalstore@gmail.com
📞 Phone: +91 9354380399 (10:00 AM – 7:00 PM IST)